Frequently Asked Questions (FAQ)

1. How do I book a taxi?
You can book a taxi through our phone line, mobile app, or directly on our website. For scheduled trips (such as airport transfers), we recommend booking in advance.

2. Do you offer fixed-price trips?
Yes. We offer fixed-price transfers for popular routes such as Reykjavík ↔ Keflavík Airport. Please contact us or check our price list for details.

3. Can I pay by card?
Yes. All our taxis accept major credit and debit cards, as well as contactless payments. Cash payments are also accepted.

4. Do you provide larger vehicles or minibuses?
Yes. We have larger vehicles for up to 8 passengers available for groups or passengers with extra luggage. These should be requested in advance when booking.

5. Are your taxis wheelchair accessible?
We have specially equipped vehicles for passengers with reduced mobility. Please let us know when booking so we can arrange the right car.

6. How much does a taxi ride cost?
Our fares are set according to the official tariff, which varies by time of day and holiday periods. You can find the full price list on our website.

7. Can I pre-book an airport transfer?
Yes. Airport transfers can be booked in advance and we recommend it, especially during busy travel seasons.

8. Do you provide receipts?
Yes. All our drivers can provide printed receipts for your journey.

9. Are your drivers licensed?
Yes. All our drivers hold valid professional licenses and operate under strict legal and quality standards.

10. Who do I contact if I have lost an item in a taxi?
If you think you have left something in one of our cars, please contact our customer service at hreyfill@hreyfill.is as soon as possible with details about your trip.