1. Scope of Service

This agreement governs the use of the Taxi App provided by Hreyfill. By downloading, accessing, or using the app, you agree to the terms set forth herein. The app enables users to request taxi services operated under the Hreyfill brand.

2. Booking and Use of Service

  • Users may book taxis through the app for immediate or scheduled rides.

  • Availability is subject to driver acceptance and operational conditions.

  • Hreyfill reserves the right to refuse service in cases of misuse, misconduct, or breach of these terms.

3. Payments and Fees

  • Fares are calculated in accordance with official tariffs and may include additional charges (night tariffs, public holiday surcharges, waiting time, etc.).

  • Payments may be made by credit/debit card through the app or directly to the driver, depending on user preference.

  • Any processing or transaction fees will be clearly disclosed before confirmation.

4. Cancellations and No-Shows

  • A booking may be cancelled free of charge before a driver has been dispatched.

  • If a user cancels after dispatch or fails to appear, a cancellation fee may apply.

5. User Responsibilities

  • Users must provide accurate pick-up and drop-off information.

  • Misuse of the app (fraud, harassment, repeated cancellations) may result in suspension or termination of access.

  • Users must comply with Icelandic law and respect drivers and vehicles.

6. Liability and Limitations

  • Hreyfill acts as an operator coordinating independent professional drivers.

  • Hreyfill is not liable for delays, cancellations, or circumstances beyond its reasonable control (e.g., traffic, weather, accidents).

  • To the maximum extent permitted by law, liability is limited to the amount paid for the disputed service.

7. Data Protection

  • Personal data is collected and processed in accordance with Icelandic privacy law and GDPR.

  • Data is only used for booking, customer service, and regulatory compliance.

  • For details, please refer to the Privacy Policy.

8. Governing Law and Disputes

This agreement shall be governed by the laws of Iceland. Any disputes shall be resolved before the District Court of Reykjavík.